Look around you. The true leaders in your organization are the people who share a particular skill: the
ability to communicate effectively.
Coincidence? Hardly. Experts now agree that the movers and shakers who climb the corporate ladder fastest
are the ones who can relate easily to everyone … present their ideas with conviction (and charisma!) …
and emerge from almost every personal interaction on a high note.
Anyone who really wants to succeed can acquire these communication skills …
Upbringing, education, and talent aside — all good leaders share the same quality: superior
communication skills. Through observation, trial and error, or schooling from mentors, they've mastered the
art of "connecting" with people in ways that almost always yield positive results …
- They realize that diplomacy works far better than brute force.
- They know how to help people "get it" the first time.
- They can empathize, and they know how to get the support they need.
- They don't waste time rehashing instructions or entering into arguments that go nowhere.
- They listen first and act second — not the other way around.
After 2 days of coaching, practice, and critiquing, you'll emerge a far more powerful communicator.
We'll demonstrate and drive home the essential skills you need to become a more polished, persuasive
communicator. You'll gain insights into everything from making a good impression … to motivating people …
to intervening in tense situations.
After 2 days packed with one great idea after another, you'll leave amazed at your new communication
skills — and eager to apply everything you've learned.
Read Seminar Agenda
How to Communicate with Tact and Professionalism — Seminar Overview
Day 1
Day 2
Day 1
Becoming an exceptional listener
- How to grasp what is not being said — but implied
- The advantages of withholding judgment until the end of a situation
- Easy-to-use reminders that fix your attention on the speaker
- How and when to use open-ended, closed-ended, curiosity, and clarifying questions
Tailoring a message to fit your audience
- How to break up your message into manageable pieces for maximum impact
- Different strategies for different audiences (staff members, peers, and supervisors)
- Specific lanaguage that prevents mixed messages
- Why you must anticipate what your audience wants — and know how to provide it
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Using nonverbal communication
- How to complement your message with nonverbal communication
- Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
- How to make sure your verbal message is consistent with your nonverbal message
Understanding how your behavior influences others
- How to fix situations — not people
- The value of challenging familiar routines and behaviors
- How to uncover hidden agendas, influence outcomes, and overcome conflicts
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Giving and receiving feedback
- How to evaluate criticism — what to take to heart, what you can safely ignore
- Ways to handle unjust criticism and rejection
- The kind of feedback to use for the fastest results
Day 2
Writing for impact and clarity
- How to enhance your credibility through well-crafted memos, letters, and e-mails
- The best way to convey rejection and bad news — and still come out looking good
- Powerful writing techniques that persuade people and affect outcomes
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Connecting with different types of people, from boss to spouse
- How to interact more effectively with your supervisors — especially your immediate boss
- How to successfully handle a tirade
- Ways to deal with bullies, liars, and other difficult people
Communicating in a diverse environment
- A look at diversity in the workplace — how to keep differences in age, gender, race, and culture
from hindering communication
- The key to staying focused on outcomes instead of stylistic differences
- Tips to help you overcome strong emotional responses to cultural collisions
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Boosting your "power of persuasion"
- The first deadly sin of communication — how to resist the temptation
- How to get the support you need for your projects and proposals
- The best way to use stories, case studies, and other anecdotal information
- Why you should build a "trust account" — and when to draw on it
Framing your message in the positive
- The best way to frame an unwelcome message
- How to say "no" without feeling guilty or upsetting the other party
- The infectious synergy of positive thinking
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